The SilverOaks Resort Heritage is located on the famed Fenton Street, only one kilometer from the center of the city. The Whakarewarewa Thermal Area, the Maori Arts & Crafts Center, and the Arikikapakapa Golf Course are all within walking distance. The Rotorua Racecourse is also within walking distance of the hotel. The SilverOaks Resort Heritage is situated only seven miles from the Rotorua airport, which can be easily reached using public transit.

The 41 guestrooms at the SilverOaks Resort Heritage are well equipped and offer many amenities. Guests will find that all rooms offer cable television, climate controls, alarm clocks, and private balconies. Rooms also offer private bathrooms with hair dryers, irons, and makeup mirrors.

Guests of the SilverOaks Resort Heritage will find shopping and dining options in the nearby city center. The hotel also offers a number of onsite amenities, including a bar and restaurant. The hotel offers multiple meeting rooms as well as a pool, a mini-golf course, and a tennis court.